Public Speaking and Public Relations
OVERVIEW
HOSPITALITY MANAGEMENT
Hospitality training is important to have consistency among staff in the larger chains. From the way the pillows are fluffed to how the lobby is designed for
convenience or relaxation, or how the dining table is set up, chains need to reflect the same culture, albeit with some customization; it is why training at
each level helps ensure a consistent experience. Our training for the hospitality industry is diverse. It involves teamwork training and diversity training, because the staff is perceived as one unit by guests. Great service that leads to amazing experiences is the goal of our hospitality training
LEARNING OUTCOMES
Upon completing this workshop, the delegates should be able to:
- stand the importance of outstanding guest-service quality, server-guest relationships and ethics.
- Comprehend, synthesize and evaluate elements of professional service management.
- Demonstrate the skills and behaviors required during customer involvement to analyze, judge and act in ways that contribute to customer satisfaction.
- Apply strategic management principles to hospitality business operations in maximizing the accomplishment of organizational goals and objectives.
- Evaluate, analyze and determine the application of service marketing theories and principles in promoting hospitality businesses.
- Demonstrate knowledge of and experience in operations relative to the provision of goods and services in hospitality management.
- Acquire knowledge of a global perspective and diversity issues as related to hospitality management.
OUTLINE
- Workplace etiquette and manners
- Greetings, Introductions and CommunicHousekeeping/Hospitality Management - Definition, Role, Responsibilities and Layoutation skills
- Personal Presentation Checklist
- Effective communication
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Car Insurance
Vehicle insurance is insurance for cars, trucks, motorcycles, and other road vehicles. Its primary use is to provide financial protection against physical damage or bodily injury resulting from traffic collisions and against liability that could also arise from incidents in a vehicle. Vehicle insurance may additionally offer financial protection against theft of the vehicle, and against damage to the vehicle sustained from events other than traffic collisions.
Home Insurance
Home insurance, is a type of property insurance that covers a private residence. It is an insurance policy that combines various personal insurance protections, which can include losses occurring to one’s home, its contents, loss of use (additional living expenses), or loss of other personal possessions of the homeowner, as well as liability insurance for accidents that may happen at the home or at the hands of the homeowner within the policy territory.
Life Insurance
Life insurance is a contract between an insurance policy holder and an insurer or assurer, where the insurer promises to pay a designated beneficiary a sum of money in exchange for a premium, upon the death of an insured person. Depending on the contract, other events such as terminal illness or critical illness can also trigger payment. The policy holder typically pays a premium, either regularly or as one lump sum. Other expenses, such as funeral expenses, can also be included in the benefits.
